Customer Support Representative

Customer Support Representative Job in Pakistan
Skylite Networks , Pakistan

Experience
< 1 Year
Salary
17,500 - 40,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
bachelor degree
Total Vacancies
2 Jobs
Posted on
Sep 15, 2020
Last Date
Dec 30, 2020
Location(s)

Job Description

Inbound and Outbound calling. Target-based

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advice on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade a customer to reconsider cancellation.

Inform customers of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with the customer service manager to ensure proper customer service is being delivered.

Closeout or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewals

Job Specification

Good English speaker with sales field experience.

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advice on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade a customer to reconsider cancellation.

Inform customers of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with the customer service manager to ensure proper customer service is being delivered.

Closeout or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewals.

Skylite Networks

Information Technology and Services - Chiniot, Pakistan
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