Customer Service Specialist - Work At Home

Customer Service Specialist - Work At Home Job in Pakistan
ibex , Pakistan Gallery Job

Experience
Student
Salary
40,000 - 80,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Intermediate/A-Level
Total Vacancies
30 Jobs
Posted on
Jun 30, 2020
Last Date
Sep 30, 2020
Location(s)

Job Description

Job Overview:

Responsible for acting as a liaison between our customers and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Key Responsibilities:

  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
  • Collaborate and build relationships with customers to strengthen service competitiveness
  • Communicate timely back to customers, track and resolve any issues regarding the service
  • Contribute to customer development role
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Job Specification

Job Specification:

  • O Levels/Matric or above
  • Age limit: 18-45
  • Excellent command over English, with good American or Neutral accent
  • Excellent communication (Listening, Speaking & Writing)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility & Adaptability
  • Customer-centric attitude
  • Emotional Intelligence and Critical Thinking
  • Self-motivated, assertive and responsive

Other Requirements:

  • Core i5 (any latest generation) with (Minimum- 8GB) or 16GB of RAM
  • Power Back-Up
  • Comfy Workspace
  • Noise-free work setting

ibex

Outsourcing/Offshoring - Karachi, Pakistan
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