Email Chat Support Specialist - Work At Home

Email Chat Support Specialist - Work At Home Job in Pakistan
ibex , Pakistan Gallery Job

Experience
Student
Salary
30,000 - 50,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Intermediate/A-Level
Total Vacancies
30 Jobs
Posted on
Jun 30, 2020
Last Date
Sep 30, 2020
Location(s)

Job Description

Job Overview:

Responsible for acting as a liaison between our customers and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.

Job Description:

  • Prompt chat and email response to customers
  • Document each customer’s question or problem as well as the resulting answer or solution
  • Develop customer service solutions
  • Maintain service level

    Job Specification

    Job Specification:

    • Intermediate or above
    • Age limit: 18-45
    • Excellent communication (verbal & written)
    • Proficiency with MS Office particularly MS Excel
    • Flexibility
    • Customer-centric attitude
    • Problem-solving
    • Adaptability

    Other Requirements:

    • Core i5 (any latest generation) with (Minimun- 8GB) or 16GB of RAM
    • Power Back-Up
    • Comfy Workspace
    • Noise-free work setting

    ibex

    Outsourcing/Offshoring - Karachi, Pakistan
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