Customer Experience Specialist

Customer Experience Specialist Job in Pakistan
ibex , Pakistan Premium Job

25,000 - 55,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
O Levels/Matric or above
Total Vacancies
30 Jobs
Posted on
May 9, 2020
Last Date
Jun 8, 2020

Job Description

Job Overview:

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Salary: Up to PKR 55,000

Working Hours: 9

Key Responsibilities:

  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
  • Collaborate and build relationships with customers to strengthen service competitiveness
  • Communicate timely back to customers, track and resolve any issues regarding the service
  • Contribute to customer development role
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

    Job Specification

    Job Specification:

    • O Levels/Matric or above
    • Age limit: 18-45
    • Excellent command over English, with good American or Neutral accent
    • Proficiency with MS Office particularly MS Excel
    • Flexibility & Adaptability
    • Customer-centric attitude
    • Emotional Intelligence and Critical Thinking
    • Self-motivated, assertive and responsive

    Perks & Benefits:

    • Medical Insurance
    • Permanent Employment Status
    • Provident Fund
    • Internal Job Opportunities
    • Annual Leaves
    • Leaves Encashment
    • Referral Bonus
    • Company Pick & Drop


    Outsourcing/Offshoring - Karachi, Pakistan
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